Research phase:

Chase mobile app to perform a good deal of banking on the go. I thought there were some opportunities to make the app more user-friendly and efficient.

After I performed a content inventory of the existing app, I felt that the areas where the site could be improved were:

1. Optimize login process easier for 1 handed operation.
2. Easier access and findability to bill pay, credit card pay, and QuickPay.
3. A visual way to differentiate between credit cards
4. Quicker access to the camera on check deposit feature
5. Ability to quickly switch between different account types
6. Simplified bill payment, with more visual hierarchy

Userflow:

Design Phase

Wireframes

While this content organization seemed the most logical I felt this didn’t solve the problem of being able to switch quickly between accounts. It also lacked visual cues to allow a user to quickly differentiate between accounts. After doing some research, I was inspired to look for a more engaging solution. Swiping has been proven to be the fastest method for interaction and engagement on a mobile device. What if we could allow the user to quickly swipe between accounts with a visual prompt like an image of their bank or credit card? I pivoted and began to change my wires based on this.

High fidelity prototype and UI:

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